NOT WILLING TO HELP

called African bank spoke to Samatha who was very helpful but could not resolve my problem then I spoke to team leader Siya Mseleku who was a bit help but due to so called policy company he could not assist any further, I called to make payment arrangements and requested a letter of my arrangement with them as my employer needs that as proof BOOM!!! sorry mam we not allowed to give that our policy doesn't allow that,sad but it happened. now I am paying my account and i have requested to be emailed my statement on monthly basis with no joy. Today after 3 months I only received one which does not even show any of my payments it still shows that I owe 9000 on my credit card so does this mean I am paying for fun how pathetic. do they even have accounts department I doubt so. they are very quick to run to my bank account i didn't believe when they went and took my money before my debit who gave that instruction heaven knows.<br> I WANT AFRICAN BANK TO SEND ME THE LETTER OF PAYMENT ARRANGEMENT ASAP.