LP
Lin P

1 reviews | Active since Jan 2011

18 Jul 2017, 19:43

Not valued as a client- Pregnant

<p>I need an urgent break for atleast 3-4 months. I have been a loyal client who paid consistently, and now when I have asked for a break, I have not been met with a compromise, or room for negotiation. I am a new mom, and requested assistance to get back on my feet following the birth. Please will you look into this urgently for me, I do not want to run into arrears, I am willing to pay, but please honour my request for a break for atleast 3 months.</p>

0
Replies (3)
African Bank
African Bank's reply19 Jul 2017, 16:06
Official

Good day

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.
Your African Bank Support Specialist team

LP
Lin P's update20 Jul 2017, 12:10
Reviewer Update

Good day, as mentioned I am on maternity leave and seeing to a new born, keeps my hands full. My phone is on now, please I would like assistance on the matter, As mentioned I am a longstanding client, who has paid throughout all these years, all I am asking is for a break for atleast 3 months, I am not running away from my responsibility or saying I will not pay, I am saying allow me 3 months t get back on my feet, so I can continue paying my premiums before having my baby.

LP
Lin P's update24 Jul 2017, 11:55
Reviewer Update

Good day

Please will someone call me as I see the debit order was presented this morning.

I will ensure my phone is on.