AG
Arthurnatious G

1 reviews | Active since Jun 2016

12 Sept 2016, 12:35

Not Updating My Payment Profile

<p>Good Day,</p> <p> </p> <p>I am yet again disappointed by how African Bank take their time in updating payment profiles on ICT. I opened an account with them June 2016 and I paid it off in August 2016. ON my Trans Union Profile , it still shows that I owe African Bank.</p> <p> </p> <p>When I call the Customer Service Centre, they don't seem to have a clue of how they can help me. I want to always resort to writting a review on Hello Peter, just to get my queries sorted.</p> <p> </p> <p>Can someone from African Bank call me and sort out my payment profile updates onces and for all.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Arthurnatious Gwanzura</p>

0
Replies (2)
African Bank
African Bank's reply12 Sept 2016, 16:16
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

African Bank
African Bank's reply15 Sept 2016, 10:11
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***