DL
Daniel L
1 reviews | Active since Nov 2011
08 Oct 2025, 10:01
Not updating credit reoord
I have paid my African bank account up to date on the 20'th of September, it is now the 8'th of October and they have still to update my records with the credit bureaus I have urgent loans to apply for and they are currently holding up the process and not assisting me at all, poor poor service
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
08 Oct 2025, 12:21Thanks for speaking up and calling us out. I have contacted you however I was unable to verify you. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply08 Oct 2025, 12:21
Official
Thanks for speaking up and calling us out. I have contacted you however I was unable to verify you. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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DL
Daniel L's updateReviewer Update
09 Oct 2025, 10:17AVOID them at all cost, I've paid three weeks ago and experian is still waiting on them to send updated payment records, I'll be opening up a case with the banking ombudsman to resolve this
DL
Daniel L's update09 Oct 2025, 10:17
Reviewer Update
AVOID them at all cost, I've paid three weeks ago and experian is still waiting on them to send updated payment records, I'll be opening up a case with the banking ombudsman to resolve this
African Bank's replyOfficial
09 Oct 2025, 10:57Thanks for speaking up and calling us out. We were unable to verify your identity using FacialBio verification. To resolve this, please visit your nearest African Bank branch for further assistance. Our staff will help you complete the verification process.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply09 Oct 2025, 10:57
Official
Thanks for speaking up and calling us out. We were unable to verify your identity using FacialBio verification. To resolve this, please visit your nearest African Bank branch for further assistance. Our staff will help you complete the verification process.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***