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MERISA P
1 reviews | Active since Feb 2014
01 Sept 2023, 09:13
Not the best service even months pass
I am still waiting on feedback from Thandeka. Can it really take this long to resolve a payment query. and as i stated i would like to settle this account. but there is just not urgency in resolving the matter. How has customer service become this BAD. Thandeka was the only one getting me answers.
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Replies (7)MP
MERISA P's updateReviewer Update
01 Sept 2023, 10:12***
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MERISA P's update01 Sept 2023, 10:12
Reviewer Update
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MERISA P's updateReviewer Update
01 Sept 2023, 10:41***
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MERISA P's update01 Sept 2023, 10:41
Reviewer Update
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MERISA P's updateReviewer Update
01 Sept 2023, 12:06ive now restarted my phone. and given you the landline.
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MERISA P's update01 Sept 2023, 12:06
Reviewer Update
ive now restarted my phone. and given you the landline.
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MERISA P's updateReviewer Update
01 Sept 2023, 16:45I am home now ***
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MERISA P's update01 Sept 2023, 16:45
Reviewer Update
I am home now ***
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MERISA P's updateReviewer Update
01 Sept 2023, 17:37I do not understand what is the problem now. i am getting other calls. why cant you call me? I do not have other numbers. i have one cell number. did you manage to sort this proof of payment. and allocate it to my loan account
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MERISA P's update01 Sept 2023, 17:37
Reviewer Update
I do not understand what is the problem now. i am getting other calls. why cant you call me? I do not have other numbers. i have one cell number. did you manage to sort this proof of payment. and allocate it to my loan account
African Bank's replyOfficial
02 Sept 2023, 11:01Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your number is still engage please check if you did not blocked our number as a *****. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply02 Sept 2023, 11:01
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your number is still engage please check if you did not blocked our number as a *****. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
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MERISA P's updateReviewer Update
04 Sept 2023, 08:19Hello. Thandeka. If you cannot allocate this amount to my loan account i would like my money back. please di advise as i really thought you would be able to help and assist me. but this is also another week and nothing has been resolved. *** or ***.
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MERISA P's update04 Sept 2023, 08:19
Reviewer Update
Hello. Thandeka. If you cannot allocate this amount to my loan account i would like my money back. please di advise as i really thought you would be able to help and assist me. but this is also another week and nothing has been resolved. *** or ***.