1 reviews | Active since May 2013
Not sticking to payment arrangements
<p>I made a payment arrangement with African Bank. As a contract worker my salary is minimal and am unable to pay the full amounts. Previously I paid on time and according to my instalments. Since I am experiencing difficulty repaying the debt, I made an arrangement that suits my budget. This month they practically deducted my entire salary, the payment arrangement including a normal instalment. This is disgraceful and unacceptable and I would like to know how they expect me to survive until my next pay day. This company thinks nothing of their customers and I would not recommend anyone approach them for a loan no matter how desperate.</p>
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Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
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Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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I called your customer care contact centre and was refered to collections. I was informed by Mpile that nothing can be done becuase the debit order payments of today does not reflect and i should wait 24 hours and call back tomorrow, Unacceptable
I called your customer care contact centre and was refered to collections. I was informed by Mpile that nothing can be done becuase the debit order payments of today does not reflect and i should wait 24 hours and call back tomorrow, Unacceptable