NOT SO 'SHORTLY' AFTERALL...

On 02.08.2021 i called the African Bank Call Centre. I was on the line for so long with the application process, after i was told that i qualify for a loan of certain amount. I was informed to send the relevant documents to their email address. Not having payslips the consultant CONFIRMED THAT A COMPANY LETTER will suffice. Loading all the documents on the system went easy, only to receive an email back saying the require payslips. I mailed back explaining what the consultant had said, with NO REPLY. The evening still no developments, only an sms stating i required payslips. I asked the company to supply me with payslips and have them stamped. This was uploaded yesterday. I tried calling the call centre, only to eventually put down the phone. Called again, requested a call back. The system called me back, and put me on hold for another 25 minutes. I left it at that hoping that today there would be an outcome, NOTHING. Again called and called and held on and held on, finally getting hold of ANOTHER consultant, who tells me to check at 13h00 there will be an offer there. Time is now almost 15h00, the status on the app and internet banking still remains the same. Application being reviewed we will get back to you SHORTLY. Wow...When will i have a response?