ZK
Zeenat K
1 reviews | Active since Sept 2025
11 Sept 2025, 10:49
Not helpful in getting statements9466
I have been requesting a savings pocket statement from June to August 2024 for the past two weeks. I am 50km away from the nearest branch. I have been there in person and spent more than R200 airtime calling. The verification process does not work well and you spend 10 to 15minutes trying to do this. The incorrect statement is sent to incorrect persons. Everytime i call an email is sent to the department working on my case. I am then told to wait another 48hours. Up to today no response and no correct statement received. This is so disappointing that I am unable to get the required information without any hassles. I urgently needed this as it has to be submitted to the Labor Dept. Because of delay i now will have to reapply for UIF. What a miserable time dealing with people who are less concerned in assisting the clients.
Helpful (0)
Replies (22)0
Replies (22)
African Bank's replyOfficial
11 Sept 2025, 12:50Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply11 Sept 2025, 12:50
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
ZK
Zeenat K's updateReviewer Update
15 Sept 2025, 06:07Good day I am still waiting for a response or just an email with my Savings pocket bank statement for June 2024 up to August 2024 please.
ZK
Zeenat K's update15 Sept 2025, 06:07
Reviewer Update
Good day I am still waiting for a response or just an email with my Savings pocket bank statement for June 2024 up to August 2024 please.
African Bank's replyOfficial
15 Sept 2025, 09:18Hi there, we have sent an urgent follow up to the team for assistance. I will keep you updated once we have received feedback.
African Bank's reply15 Sept 2025, 09:18
Official
Hi there, we have sent an urgent follow up to the team for assistance. I will keep you updated once we have received feedback.
ZK
Zeenat K's updateReviewer Update
16 Sept 2025, 11:29Good day African Bank, can i get my requested statement emailed today please. This is now week 3 since requested. Is your team actually going to respond. Do they report to a manager that can assist. Can this matter be escalated for prompt assistance.
ZK
Zeenat K's update16 Sept 2025, 11:29
Reviewer Update
Good day African Bank, can i get my requested statement emailed today please. This is now week 3 since requested. Is your team actually going to respond. Do they report to a manager that can assist. Can this matter be escalated for prompt assistance.
African Bank's replyOfficial
16 Sept 2025, 12:29Hi there, the matter has been escalated and a follow up has been sent included the department manager as well for assistance.
African Bank's reply16 Sept 2025, 12:29
Official
Hi there, the matter has been escalated and a follow up has been sent included the department manager as well for assistance.
ZK
Zeenat K's updateReviewer Update
17 Sept 2025, 07:19Hi it is now a week since u called, I need the statement urgent please.
ZK
Zeenat K's update17 Sept 2025, 07:19
Reviewer Update
Hi it is now a week since u called, I need the statement urgent please.
African Bank's replyOfficial
17 Sept 2025, 09:44I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply17 Sept 2025, 09:44
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
ZK
Zeenat K's updateReviewer Update
17 Sept 2025, 14:50Good day ThandekaThe statement sent does not reflect any transactions.
Here is a copy of the payslip which shows the bank details used for my salary for June 2024 up to August 2024. Please assist with sending the correct statement which reflects my salary for that period please.
Account No. ***
branch, 430000
ACB
Here is a copy of the payslip which shows the bank details used for my salary for June 2024 up to August 2024. Please assist with sending the correct statement which reflects my salary for that period please.
Account No. ***
branch, 430000
ACB
ZK
Zeenat K's update17 Sept 2025, 14:50
Reviewer Update
Good day ThandekaThe statement sent does not reflect any transactions.
Here is a copy of the payslip which shows the bank details used for my salary for June 2024 up to August 2024. Please assist with sending the correct statement which reflects my salary for that period please.
Account No. ***
branch, 430000
ACB
Here is a copy of the payslip which shows the bank details used for my salary for June 2024 up to August 2024. Please assist with sending the correct statement which reflects my salary for that period please.
Account No. ***
branch, 430000
ACB
African Bank's replyOfficial
17 Sept 2025, 15:29I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply17 Sept 2025, 15:29
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
ZK
Zeenat K's updateReviewer Update
19 Sept 2025, 12:18hi there did you get any response from your data documents team as yet. I have received your feedback. Not sure how you contacted me?
ZK
Zeenat K's update19 Sept 2025, 12:18
Reviewer Update
hi there did you get any response from your data documents team as yet. I have received your feedback. Not sure how you contacted me?
ZK
Zeenat K's updateReviewer Update
19 Sept 2025, 12:19I have not received the statement
ZK
Zeenat K's update19 Sept 2025, 12:19
Reviewer Update
I have not received the statement
African Bank's replyOfficial
19 Sept 2025, 12:33Thanks for reaching out to us. We have received confirmation that your statement has been sent to your email, kindly check and advise.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply19 Sept 2025, 12:33
Official
Thanks for reaching out to us. We have received confirmation that your statement has been sent to your email, kindly check and advise.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
19 Sept 2025, 12:33I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply19 Sept 2025, 12:33
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
ZK
Zeenat K's updateReviewer Update
19 Sept 2025, 13:23no statement received on my email
ZK
Zeenat K's update19 Sept 2025, 13:23
Reviewer Update
no statement received on my email
ZK
Zeenat K's updateReviewer Update
19 Sept 2025, 14:05Just praying for the correct statement to be sent to correct email address.
Account No. **********3
branch, 430000
ACB
***
Account No. **********3
branch, 430000
ACB
***
ZK
Zeenat K's update19 Sept 2025, 14:05
Reviewer Update
Just praying for the correct statement to be sent to correct email address.
Account No. **********3
branch, 430000
ACB
***
Account No. **********3
branch, 430000
ACB
***
ZK
Zeenat K's updateReviewer Update
19 Sept 2025, 17:06hi
still no emailed statement received
Please can you call me so we can discuss a way forward.
still no emailed statement received
Please can you call me so we can discuss a way forward.
ZK
Zeenat K's update19 Sept 2025, 17:06
Reviewer Update
hi
still no emailed statement received
Please can you call me so we can discuss a way forward.
still no emailed statement received
Please can you call me so we can discuss a way forward.
African Bank's replyOfficial
19 Sept 2025, 17:59I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply19 Sept 2025, 17:59
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
ZK
Zeenat K's updateReviewer Update
20 Sept 2025, 13:08Where did u respond to
ZK
Zeenat K's update20 Sept 2025, 13:08
Reviewer Update
Where did u respond to
African Bank's replyOfficial
20 Sept 2025, 13:44Hi Zeenat, please check you inbox. We have responded there.
African Bank's reply20 Sept 2025, 13:44
Official
Hi Zeenat, please check you inbox. We have responded there.
ZK
Zeenat K's updateReviewer Update
25 Sept 2025, 08:34good day kindly forward my statement as telephonically confirmed to the gmail email. Please can you urgently contact your transaction team to pay attention to detail and get it done urgent please
ZK
Zeenat K's update25 Sept 2025, 08:34
Reviewer Update
good day kindly forward my statement as telephonically confirmed to the gmail email. Please can you urgently contact your transaction team to pay attention to detail and get it done urgent please
ZK
Zeenat K's updateReviewer Update
25 Sept 2025, 08:42Africqn bank needs to upgrade their software systems and processes. Its a really frustrating struggle just requesting for a detailed bank statement older than 12months. Really wish the staff could try and go the extra mile to assist. Speaking to the consultants are same as communicating with a robot. You get the same answers and questions every time. Seems like there is no person available to actually assist without any hassles. 😡
ZK
Zeenat K's update25 Sept 2025, 08:42
Reviewer Update
Africqn bank needs to upgrade their software systems and processes. Its a really frustrating struggle just requesting for a detailed bank statement older than 12months. Really wish the staff could try and go the extra mile to assist. Speaking to the consultants are same as communicating with a robot. You get the same answers and questions every time. Seems like there is no person available to actually assist without any hassles. 😡
African Bank's replyOfficial
25 Sept 2025, 13:23Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply25 Sept 2025, 13:23
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***