Not happy with the feedback

Good day<br> <br> , I wrote a complaint about African Bank on the 14.12.2015 in connection with a lounge suite bought at Ellerrines store, African bank responded on the 15.12.2015 to say they were still investigating and provide feedback (Anthea Moodley). I did not receive any feedback from them up until the 01.01.2016 i got an sms saying\ My request has been declined due to. reference number is ***"so am not sure what this means since they did not state a valid reason. I need clarity on this matter and am saying its not fair for them to be debiting my account for something i am not using.<br> <br> Please assist."""