Not Happy with AFRICAN Bank

Last year on the 10 December 2019 @ 16:00 I made a call to arrange a payment and I was successfully assisted by Mr Sakhile Mncube who advised me that an amount of R1 126.36 will deducted from my account on the 13 December 2019....13th I got paid and my arranged payment with AFRICAN BANK went through and Mr Sakhile Mncube even confirmed that in case I want to change the amount I should call in and arrange payment which I did on the 23 January 2020 and spoke to Mr Sifiso who advised me otherwise regarding my account stating it's in arrears which to my surprise he couldn't confirm why is the account in arrears and before that I got smses about my account being in arrears but I told myself its the system its not updated but when calling in speaking to the consultant he confirmed no payment (R1 126.36) was received in December and now its somewhere R1 700 and something is outstanding but he could not say why or how I then asked to speak to someone who will make me understand.....I was then transferred to the team supervisor Lerato who couldn't confirm anything so she told me to send the proof of payments and I told them I also work in a call centre and don't have much time to be getting the bank statements they need to have the payments so I told the lady Lerato that I want to arrange a payment for January R566.68 to be deducted she told me she can't as they already loaded the payments which will go through on the 24 January 2020 so since I was angry and disappointed by the poor service I'm getting I will call my bank to stop the debit order and reverse the December payment since its not reflecting I will make a payment the day I get a proper explanation about my loan payment.....I did just that. However the 2nd loan I have with you guys which I pay R810 was paid including the 1st loan payment of R566.58 which I didn't have problem with but now I am on arrears again with the 2nd loan yet the payment was successful.

I have been getting messages that the complaints department is busy with the complain lodged on my behalf by Lerato but nothing so I called in today @ 11:40 to follow up regarding my query I spoke to Mr Zolile Nosilela who sounded bored or confused as I requesyed to be transferred to the complaints or finance department but he asked for my ID yet I told him I'm only going to provide it yo someone from the requested departments......He kept quite for sometime without putting me through or on hold and he continued with what he was doing. I even took his name and surname and told him I'm not happy I am going to hellopeter so before I could do that I wanted advise somebody but with no luck.

I need help from someone who knows how to help people like me.