1 reviews | Active since May 2017
Not happy with African bank
Good day hello Peter
I app**** for a loan beginning of July 2019. it took them a week to approve the loan AND PAY IT OUT into my bank account, but then the amount could not be credited into my bank account as the bank was OFFLINE and the transaction REVERSED back to African bank. Instead of just re submitting the transaction they told me I had to redo the application which I did. All info and documents were still the same but then they DROPPED the amount they original authorised to a small amount. My question to them was they would have paid out the original amount if all went well if no bank was offline. it dropped from R110000 to a very small amount of R2000 Then they said they will give the reasons in a letter form but the letter received is just a normal letter saying loan declined due to credit requirements not why it dropped. (my loan wasn't declined it just dropped with a huge amount)
They made feeble excuses of my work term the was a problem and when I asked them but that was from the start said the info was as per original application they could not answer me.
They refuse to answer me why was the transaction to pay the original loan over was not just resubmitted when my bank was offline.
They make you believe your application is successful just to spin you nonsense afterwards and no one on the management rep**** themselves back to me in writing on this matter. I am still waiting for my email. Every time I dealt with someone else and neither could answer me why it wasn't resubmitted and why it dropped to such a small amount which I myself told them to stick it. My application was to settle Student fees. and I did not expect African bank to joke around with me.
I am not happy at all with them and was never treated like this before by them as I am a member of African bank for many years with them.
You do not offer a nice package to someone, authorise it after having to hold on for a very long time, and then give them something else far less and hope they will be grateful. If they did not want to assist me they could have declined from the start.
We are still human after all
