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Dorothy B

1 reviews | Active since Oct 2022

30 Mar 2023, 14:21

NOT EVEN CLIENT BUT WORST PATHETIC SERVICE

FOR 6 MONTHS I DOROTHY CATHERINE VAN DALEN GET PHONE CALLS FROM THIS NUMBERS ***, ***, ***, ***, ***, ***. WHEREBY MRS ZIYANA SO NICE SPELLING HER NAME NOW FOR 6 MONTHS SAID I AM MRS DANSILO ZOKELA AND THAT I AM IN ARREARS WITH MAKING PAYMENT ON MY ACCOUNT SHE DONT ASK MY ID NUMBER SHE ASK ME FOR MY BANKING DETAILS WHEN MONEY CAN BE DEDUCTED. REALLY??????? EVERY THING RECORD ED ON PHONE AS SHE SAID FROM 6 O CLOCK IN MORNING TILL 5 O CLOCK EVENING ABOUT 10 PHONE CALLS A DAY WHEREBY I SAID I AM NOT MRS DANSILA ZOKHELO. IM THANKFULL THAT I DONT BELONF TO AFRICA BANK I THOUGHT MAYBE OPEN ONE BUT FOR SIX MONTHS THE WORST EXPERIENCE OF MY LIFE. WORST SERVICE AND I AM NOT EVEN A CLIENT YET SO PLEASE PEOPLE BE AWARE IF THEY PHONE YOU ON YOUR NUMBER IT IS NOT YOU DONT ANSWER BLOCK IMMEDIATELY.

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Replies (1)
African Bank
African Bank's reply30 Mar 2023, 15:12
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team