Nonsense treatment

I am highly disappointed with the way my situation has been handled at African Bank after so many years of doing business together. Its now 2 weeks full since i app**** for an URGENT LOAN from african bank after i was pre-qualified and filled the loan application and also accepted a debit order mandate. So far i went as far as speaking with Aubrey and Sashin Fin from documents department whom assured me that all was well with my documents. a day before yesterday i received a call from a lady at african bank asking me security questions which i clearly answered correctly and she then dropped her phone. all this 2 weeks i thought i would get the assistance i was looking for but only today when i call in again i am told that my application is rejected due to none contactabilty. This purely not truth and i expect someone to call me from african bank and explain to me what is the meaning of this. It shouldn't be difficult for african bank to tell me if they do not want my business anymore so that i may not ever rely on them should i have problems but not for african bank to play me for a fool.