Non transparency

I app**** for a personal loan telephonically on the 27th December 2019, was informed that I was provisionally approved and should submit my documents at the branch,which I did. On Saturday, the agent who assisted me said he cannot assist me further as my apparently my application was blocked by the online agent however he took my documents and emailed to the agent, on my way home I received a call from African bank and I told the lady what happened and she said the application is not blocked therefore I should go to the branch again for assistance, I called maponya mall branch and relayed the information to the agent who then said that I should come back on Sunday because they are about to close and assured me that my application is approved he will assist me further with the contact. Sunday morning I went and he was not there, was assisted by another agent and had to re do the application and at the end I was told it’s declined. Now my query is the misleading information from the online agent who gave me hope that my application was successful . I used my petrol going to and from for something that did not materialize. I’m not forcing them to grant me a loan if they feel I don’t qualify but for them to be so misleading and giving different outcomes is totally unacceptable and annoying, completely unprofessional