MB
Mariska B

1 reviews | Active since Mar 2012

05 Jul 2017, 08:57

Non-stop harrassing calls

<p>I am still receiving non-stop calls regarding accounts that are <strong>Being Paid</strong>, and will be settled quite soon from my mediator company who are managing my debts. The contact information has been provided to them on numerous occasions with no success. They are rude and put the phone down on me, I keep on telling them that the informatin on their system is old, and I cannot confirm some of the verifications. They are not even supposed to be calling me, there is a 17.1 in place signed and approved by me for the mediator company to talk to them.</p> <p>I wish to report theses several calls from various departments and still they are refusing to provide the one person who is handling these accounts. There are two accounts and one will be settled with this months payments.</p> <p>Your call center personnel are very rude and refuse to have me speak to even a supervisor or managers to really get to the point where they take note of the fact that there are payments being made and that there is no need to constantly call me and not ADR as indicated.</p> <p>I am being harrassed at work and I will never in my life do business with African Bank ever again. I have been treated very poorly even though they are recei ving payments on these accounts.</p>

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Replies (3)
African Bank
African Bank's reply05 Jul 2017, 15:02
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank
African Bank's reply12 Jul 2017, 11:03
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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MB
Mariska B's update12 Jul 2017, 12:36
Reviewer Update

Please can you provide me with this response as I am not aware of any feedback being sent to me.