Non Payment

My husband went to African Bank on the 10th June 2015 to apply for a loan. Took all documentation with him and completed all the forms the lady that helped him also gave him a copy of all documentation even the blue credit card. He went in to African bank to enquire when the money will be available and she said it will take 2-3 days than the money will be in his account. So he left it until today which is the 17th June 2015 and know she said there is another problem. Don't they update there systems. He told them to cancel the application because now that he is trying at another place those people are telling him that he does have a loan with African bank, and we don't have because we don't have the money and God forbid if there is any money that's going of from his account month end from African bank. African bank is very ***********, how can they tell you one minute the money will be in and the next minute they give you a story.