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Nazmeera A

1 reviews | Active since Sept 2016

10 Oct 2019, 15:59

Non helpful

checked to see if I qualify for a bigger loan from african bank and the system says we need more information to give me an offer.

I called the call centre no one can assist me

Can you please assist me.

0
Replies (5)
African Bank
African Bank's reply11 Oct 2019, 08:51
Official
Good day
 Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number. 

We hope to talk to you soon. 

Your African Bank Support team *** 
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Nazmeera A's update11 Oct 2019, 10:10
Reviewer Update
HI

I tried calling back on the number but no one seems to know who I should speak to

Can you send me the correct contact number and the person I should speak to?

Alternatively please call me at 13:00

Thank you.


African Bank
African Bank's reply11 Oct 2019, 13:51
Official
Good day
 We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible. 

Your African Bank Support team *** 

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Nazmeera A's update14 Oct 2019, 07:09
Reviewer Update
Good day African bank team

As discussed on Friday what was said does not make sense.

Please get back to me with a concrete feedback in writing only by 1200 today as I am on the verge of reporting this to the banking ombudsman
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Nazmeera A's update14 Oct 2019, 15:22
Reviewer Update
Dear African Bank

Please do not call me with the feedback

please respond in writing on this platform or on my email address as you have it on file.

Thanking you in advance.