Non Customer service at African Bank

Dear non-customer service at African Bank This morning 20/02/2021, my My World profile was missing from my internet banking as well as my mobile apps. I contacted the call centre on *** and entered all my details as requested. A lady picked up my call after 16 minutes and I explained the reason for my call. She put me through to My World. After 24 minutes of holding on, I contacted Loan applications who responded within 1 minute! I just wanted to check whether anyone was working at African Bank! This gentlemen then advised me of a technical issue at African Bank, something that we as customers had not been advised of.

Herewith my suggestions to improve your non-customer service: 1. You have SMS and email details of all your customers. Do us the courtesy of advising us of technical issues so we do not panic and flood your branches and call centres with enquiries. 2. Update your call centre staff to advise immediately of a technical issue. 3. Update your IVR to advise callers of your technical issue to reduce unnecessary queues.

Not rocket science, just plain customer service.

Desiree' Hare