MP
Molly P

1 reviews | Active since May 2015

12 Jan 2018, 08:28

Non Confidential Disclosure

I have been a customer of African Bank for years and I appreciate the service that was given to me, it happened that I lost my job last year May 2017 and it has been tough for me since then. I advised the Bank of my situation stating that I will make means to make payment once i get money understanding that I need to pay my debt. Sadly I have not managed to get a job and make payment and have been listed as a bad payer which is now restricting me from getting a job. Till I started getting emails containing confidential information of other customers stating that they are being given a platform of a 50% off their debt if they settle. this is a bridge that I get emails meant for other people meaning our information is not kept safe. And since I have seen that it is possible to get that discount I feel I deserve to get the same treatment. This morning I got a call from a lovely lady by the name of Refiloe where I explained my situation to her too. I have the proof of the customer details sent to me and I don't mind sharing. I want to get this debt off my record in order to get a job.

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Replies (1)
African Bank
African Bank's reply16 Jan 2018, 08:39
Official

Hi Molly,

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team