No telephone Etiquette im dissapointed!

It waw the 21st of January and my husband recieved a call around 2pm or so, he explained to Tshepo that he cant hear very well as he has a hearing deficiency, this rude agent of yours asked me for a medical report as if his a Dr yet my husband gave full authority on that call for me Mrs Subramoney to speak and answer all questions, we felt like he was being ******, as he offered no assistance and picked up our agreement amount, all calls are recorded I wish for you to pick up this recording and hear how he spoke tous we are your cucustomers without use yourl dont get paid he was very rude and arrogant no understanding what so ever no human values we are truly dissapointed as we are clients for many years, we dont want him to be dismissed but he needs to go for training on how to treat people over the phone with genuine problems.