EE
Eezy E
1 reviews | Active since Mar 2012
13 Sept 2022, 13:30
No sympathy and assistance offered for a grieving family
We have been trying since last week to claim for my father in-laws funeral policy. We emailed all the required documents which were certified already. The claims handler is saying we need to certify the documents at an African Bank branch. I went to the branch here in Cape Town this morning and they said the documents are already certified they cannot certify against a certify. Now how now? Come on sort this out. You are sending us from pillar to post in our hour of grief and need.
My late father in law stayed in DBN, we stay in Cape Town. Are you now also expecting us to fly to DBN to sort this out.
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Replies (8)0
Replies (8)EE
Eezy E's updateReviewer Update
13 Sept 2022, 15:43I haven't received any calls. My number is ***
EE
Eezy E's update13 Sept 2022, 15:43
Reviewer Update
I haven't received any calls. My number is ***
EE
Eezy E's updateReviewer Update
13 Sept 2022, 16:16Thank you for wasting my time African bank. We are going through a very difficult time as a family and as a service provider you are adding to our pain and suffering.
I will be writing on Hello Peter and you other social media channels everyday until you resolve my query.
I asked to speak to manager and you have the audacity to put me through to a line where I was in hold for about 10 minutes. Is that how you treat people who are dealing with death?
I will be writing on Hello Peter and you other social media channels everyday until you resolve my query.
I asked to speak to manager and you have the audacity to put me through to a line where I was in hold for about 10 minutes. Is that how you treat people who are dealing with death?
EE
Eezy E's update13 Sept 2022, 16:16
Reviewer Update
Thank you for wasting my time African bank. We are going through a very difficult time as a family and as a service provider you are adding to our pain and suffering.
I will be writing on Hello Peter and you other social media channels everyday until you resolve my query.
I asked to speak to manager and you have the audacity to put me through to a line where I was in hold for about 10 minutes. Is that how you treat people who are dealing with death?
I will be writing on Hello Peter and you other social media channels everyday until you resolve my query.
I asked to speak to manager and you have the audacity to put me through to a line where I was in hold for about 10 minutes. Is that how you treat people who are dealing with death?
EE
Eezy E's updateReviewer Update
13 Sept 2022, 16:34No you are not giving my complaint your full attention. You did not even take down the details of the claim that you need to follow up on. So how now?
EE
Eezy E's update13 Sept 2022, 16:34
Reviewer Update
No you are not giving my complaint your full attention. You did not even take down the details of the claim that you need to follow up on. So how now?
EE
Eezy E's updateReviewer Update
14 Sept 2022, 12:37It's a whole day later, and still African bank has not sorted out my claim. I have requested to speak to the HOD of the department since yesterday and they care so little about their clients that no HOD has attempted to contact me.
I went back to the branch yesterday at 5 and they scanned and re-certified all the documents again and sent it to them. This morning they called me to say oh no they haven't received the documents from the branch. What nonsense is this.
You have now delayed this claim by more than a week by your incompetence to check that the documents are correct the first time when submitting. I had to drive up and down and you are so refusing to reimburse me for my cost of petrol.
You are not implementing the TCF values. You are not treating us fairly. My next step is complaining to the ombudsman if I do not hear back from the HOD of the department today.
And note, your incompetence delayed this claim no fault on our side. I will make sure the Ombudsman rules in my favor.
I went back to the branch yesterday at 5 and they scanned and re-certified all the documents again and sent it to them. This morning they called me to say oh no they haven't received the documents from the branch. What nonsense is this.
You have now delayed this claim by more than a week by your incompetence to check that the documents are correct the first time when submitting. I had to drive up and down and you are so refusing to reimburse me for my cost of petrol.
You are not implementing the TCF values. You are not treating us fairly. My next step is complaining to the ombudsman if I do not hear back from the HOD of the department today.
And note, your incompetence delayed this claim no fault on our side. I will make sure the Ombudsman rules in my favor.
EE
Eezy E's update14 Sept 2022, 12:37
Reviewer Update
It's a whole day later, and still African bank has not sorted out my claim. I have requested to speak to the HOD of the department since yesterday and they care so little about their clients that no HOD has attempted to contact me.
I went back to the branch yesterday at 5 and they scanned and re-certified all the documents again and sent it to them. This morning they called me to say oh no they haven't received the documents from the branch. What nonsense is this.
You have now delayed this claim by more than a week by your incompetence to check that the documents are correct the first time when submitting. I had to drive up and down and you are so refusing to reimburse me for my cost of petrol.
You are not implementing the TCF values. You are not treating us fairly. My next step is complaining to the ombudsman if I do not hear back from the HOD of the department today.
And note, your incompetence delayed this claim no fault on our side. I will make sure the Ombudsman rules in my favor.
I went back to the branch yesterday at 5 and they scanned and re-certified all the documents again and sent it to them. This morning they called me to say oh no they haven't received the documents from the branch. What nonsense is this.
You have now delayed this claim by more than a week by your incompetence to check that the documents are correct the first time when submitting. I had to drive up and down and you are so refusing to reimburse me for my cost of petrol.
You are not implementing the TCF values. You are not treating us fairly. My next step is complaining to the ombudsman if I do not hear back from the HOD of the department today.
And note, your incompetence delayed this claim no fault on our side. I will make sure the Ombudsman rules in my favor.
EE
Eezy E's updateReviewer Update
15 Sept 2022, 10:25And still I have not heard back from African bank. I will be laying a complaint with the ombudsman.
EE
Eezy E's update15 Sept 2022, 10:25
Reviewer Update
And still I have not heard back from African bank. I will be laying a complaint with the ombudsman.
EE
Eezy E's updateReviewer Update
15 Sept 2022, 10:26I have now taken out a loan with a different bank to pay the undertakers. I will be claiming everything back through the Ombudsman plus you will have to pay the formal file fees.
EE
Eezy E's update15 Sept 2022, 10:26
Reviewer Update
I have now taken out a loan with a different bank to pay the undertakers. I will be claiming everything back through the Ombudsman plus you will have to pay the formal file fees.
EE
Eezy E's updateReviewer Update
15 Sept 2022, 11:01Stop copying and pasting **** responses to my queries
EE
Eezy E's update15 Sept 2022, 11:01
Reviewer Update
Stop copying and pasting **** responses to my queries
EE
Eezy E's updateReviewer Update
15 Sept 2022, 12:31Hello
I am still waiting for you to resolve my claim
I am still waiting for you to resolve my claim
EE
Eezy E's update15 Sept 2022, 12:31
Reviewer Update
Hello
I am still waiting for you to resolve my claim
I am still waiting for you to resolve my claim