No Support During Hardship and Now Constant Harassment Despite Payments

I am absolutely disgusted with the service I have received from African Bank. I fell into arrears after being placed on temporary disability for 11 months, during which time I was not receiving my full salary. However, I did not stop paying — I continued to make payments based on what I could afford at the time. This is the reason I fell into arrears, not because I neglected my account. Despite explaining my situation, there was no real effort made to assist me — no attempt to restructure or reduce my instalments during an incredibly difficult period. Now that I am back at work, I am paying my full instalments every month and even paying extra to try and bring my account up to date. Yet, instead of support, I am being bombarded with calls — up to 25 calls a day, without exaggeration. This is completely unacceptable. The constant calling is intrusive, stressful, and feels like outright harassment, especially when I am clearly making every effort to meet my obligations. I am deeply frustrated that a customer who has tried their best throughout a difficult period is treated this way. I expect African Bank to urgently address this behaviour, limit the excessive calls, and treat customers with basic respect and understanding. If this continues, I will have no choice but to escalate the matter further.