TM
Thacks M
1 reviews | Active since Jul 2015
04 Mar 2024, 13:03
no service besides court order
I need execution letter or letter of authority letter to access my late father's account. I was sent to court by by other banks including African Bank to get letter requesting the balances so that they can help with balances and the state of the account but since early last week I'm not getting any assistance regarding the letter I got from the court requesting that document. I understand at the moment the account is freeze and the requested document from african Bank would help but up to so far nothing
Helpful (0)
Replies (12)0
Replies (12)TM
Thacks M's updateReviewer Update
04 Mar 2024, 13:31I just called ***and after almost 8 minutes there was no consultant available for assistance
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Thacks M's update04 Mar 2024, 13:31
Reviewer Update
I just called ***and after almost 8 minutes there was no consultant available for assistance
African Bank's replyOfficial
04 Mar 2024, 15:28Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply04 Mar 2024, 15:28
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
04 Mar 2024, 15:29I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply04 Mar 2024, 15:29
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
TM
Thacks M's updateReviewer Update
05 Mar 2024, 15:30I was promised an update or feedback in 24 hours but that has passed and still there is no communication neither to me nor my mother as promised. How are we supposed to live with this kind of treatment?
TM
Thacks M's update05 Mar 2024, 15:30
Reviewer Update
I was promised an update or feedback in 24 hours but that has passed and still there is no communication neither to me nor my mother as promised. How are we supposed to live with this kind of treatment?
TM
Thacks M's updateReviewer Update
06 Mar 2024, 14:12I have sent the requested documents to ***.
Please attend
Please attend
TM
Thacks M's update06 Mar 2024, 14:12
Reviewer Update
I have sent the requested documents to ***.
Please attend
Please attend
TM
Thacks M's updateReviewer Update
06 Mar 2024, 16:17i have sent them again and im getting tired of this, please call me
TM
Thacks M's update06 Mar 2024, 16:17
Reviewer Update
i have sent them again and im getting tired of this, please call me
TM
Thacks M's updateReviewer Update
07 Mar 2024, 08:41and yes the documents attached to the mail were successfully sent i don't understand you not receiving them while I also didn't get a notification from my account Mail Delivery Subsystem with Undeliverable topic.
I just find this social media team not doing enough to assist the needy clients
I just find this social media team not doing enough to assist the needy clients
TM
Thacks M's update07 Mar 2024, 08:41
Reviewer Update
and yes the documents attached to the mail were successfully sent i don't understand you not receiving them while I also didn't get a notification from my account Mail Delivery Subsystem with Undeliverable topic.
I just find this social media team not doing enough to assist the needy clients
I just find this social media team not doing enough to assist the needy clients
TM
I called no reply i also emailed still no reply except that they haven't received my files.
Thacks M's updateReviewer Update
08 Mar 2024, 13:03I called no reply i also emailed still no reply except that they haven't received my files.
TM
Thacks M's update08 Mar 2024, 13:03
Reviewer Update
I called no reply i also emailed still no reply except that they haven't received my files.
TM
Thacks M's updateReviewer Update
08 Mar 2024, 15:28Okay thanks, so when am I getting my requested statements?
TM
Thacks M's update08 Mar 2024, 15:28
Reviewer Update
Okay thanks, so when am I getting my requested statements?
TM
Thacks M's updateReviewer Update
10 Mar 2024, 18:57This doesn't help at at all, are you really trying to to shut me down. There should be some period otherwise this service lacks respect
TM
Thacks M's update10 Mar 2024, 18:57
Reviewer Update
This doesn't help at at all, are you really trying to to shut me down. There should be some period otherwise this service lacks respect
African Bank's replyOfficial
11 Mar 2024, 13:13Thanks for speaking up and calling us out. I'm sorry for your experience. I have send a follow up on the query to the relevant team for further assistance.
African Bank's reply11 Mar 2024, 13:13
Official
Thanks for speaking up and calling us out. I'm sorry for your experience. I have send a follow up on the query to the relevant team for further assistance.
African Bank's replyOfficial
11 Mar 2024, 15:10Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply11 Mar 2024, 15:10
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***