no service

I got a call from this bank on friday offering me a gold credit card, i was interested. So i went 2 their branch in the grove mall the following day, i was told by a lady that the were no gold cards. She said the person responsible had not come 2 work so she had them, she then called the branch in vermeleun to confirm if they had. She then told me they had them and a lady called Pinky will help me, we drove there then i was told to wait for her she was busy with a client. Then a white lady came and told us they had a problem with the system, they cant help us , why didnt they inform the grove branch that they had a problem with their system and its amazing after waiting that long then when its 30 min before their closing suddenly the system has a problem. And people where still being assisted while they said they had a problem, this is not a good customer service. I wasted my time and petrol because of these two branches.