No sense of urgency

I had a replacement card 10 March 2019. The card was activated but the branch manager did not authorize it so I could not use it for a week. I went back today 17 March 2019 to get help n I was told the manager is not available but she had the whole week to do her job. The excuse was she had meetings. I don't care if she was sick I want my card active. That's why we have second in charge. They have no sense of urgency. Zanele pay attention to your clients and stop chatting to your colleagues when you have a client in front of you. I am really disappointed cause you always give the best service. To the manager do your job or appointment an assistant.