1 reviews | Active since Oct 2013
No response to paid up query regarding credit bureau
I have contacted African Bank on 2 occasions in the past 2 weeks regarding a paid up account that still reflects on my credit bureau status. On both occasions I have been told that it will be processed and that I will receive an sms to say that it is being done. Well, on both occasions I have received no response. Yesterday I requested to be put through to the legal department and that request was blatantly refused. I find this extremely frustrating as I settled this account in good faith, only to find that these guys actually just don't care.
Dear Mr Pieterse,
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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Dear Mr Pieterse,
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Dear Mr Pieterse,
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
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Dear Mr Pieterse,
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
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