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Leon S

1 reviews | Active since Jun 2016

06 Sept 2018, 09:48

No response or feedback

So yes... I was under debt review and have diligently been paying my debt every month.

I have now however noticed that my accounts with African Bank is in credit.

So my Debt Counselor sent an e-mail to African bank on 4 September at 11h00 - NO REPLY

So I send an e-mail on the 5th - I get a READ reply but no response....... not even a "we will get back to you"

Your message

To: Debt Counselling Subject: RE: Client: ******************** Sent: 05 September 2018 02:07:49 PM (UTC+02:00) Harare, Pretoria

was read on 05 September 2018 03:07:08 PM (UTC+02:00) Harare, Pretoria.

I would like to know if and when African Bank will do the following:

1. Refund my Credit amounts on my accounts 2. Provide me with paid up letters

My credit amount on my two accounts total R16 221.63

Can I have a response on this query please

0
Replies (4)
African Bank
African Bank's reply06 Sept 2018, 10:35
Official

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.

We hope to talk to you soon.

Your African Bank Support team

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African Bank
African Bank's reply06 Sept 2018, 15:42
Official

Hi Leon

Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.

Talk to you soon.

LS
Leon S's update07 Sept 2018, 17:35
Reviewer Update
Once again the promised "wont take long to sort out" did not happen....... yet another e-mail with no response..... only a read reply
African Bank
African Bank's reply08 Sept 2018, 08:56
Official

Hi Leon

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.

We hope to talk to you soon.

Your African Bank Support team

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