No response on emails, silly twitter DM responses. Trying to find out why payment is not reflecting.

I contacted African bank through their Customer email address listed on their own website last week Wednesday, 7 December. Today is Monday 12th November and I’ve received no reply.

On Thursday, I went to their Twitter page and sent them a DM with a screenshot of the exact email I had sent.

I received a reply on Friday which read: “ Hi there, I tried contacting you on the mobile number registered on the Bank’s record however it's on voicemail. Kindly advise on the convenient time to contact you. ^Thenji”

I rep**** by informing them that I’m abroad, do they make calls to international numbers? - no response.

On Saturday, I received a response:

“ Hi there, please send me your ID and contact numbers via inbox/ messenger so that we can look into this for you. ^Thandz”

I received the same response minutes later. I obviously gave my ID number (all this information was in the first email I sent and screenshot in the same thread which I screenshot) and sent through Twitter.

There was silence once more until today, Monday- another response which reads, “ Hi there, thank you for sharing your ID with us. Please can you send me your contact numbers so we can get in touch to help. ^Sego”

I gave my contact details, again.

Two things… 1. I’ll be asked the same information every second day when there is a response? 2. What’s the purpose of the email? 3. My initial query was related to a payment I made which does not reflect, but I’m sure tomorrow a third person will come and ask me for my number again?

I don’t know what’s going on.