NO RESPONSE INSURANCE / ASSISTANCE/ RELIEF DURING COVID 19

I have sent numerous emails, made calls, received one call from a helpful consultant (thank you to her for trying to help me) who then transferred me to an unhelpful arrogant consultant and I still have no answer as to whether AFBNK will be able to assist me during COVID19 as Im unable to make payment.'

I have documents stating my insurance is calculated into my premium according to your call center I dont have insurance.

Please advise if you can assist me or not? its over 3weeks trying to get answers

Thank you for your assistance and no response.