No response and poor staff

African Bank phoned me and told me I qualify for a loan.I emailed my documents and they phoned me to tell me they needed my newest payslip.I told them they had it it was only backdated a week because we work overtime every week so that is the previous weeks overtime.He said that he understood.I emailed them again and on the bankstatement I showed them it was the same amount that I paid last week.Nobody phoned me back or contacted me again.Very poor service and wont be doing bussiness with them again