No resolution without labour... even then still no resolution

Terrible service, I've been sent in circles - go to branch, customer care and back to branch. No one helps because they all claim the other will do it. Branch lady literally shrugged and said she doesn't know the problem after I reset everything on her computer and unable to log in my side. Customer care told me its impossible that I reset me details and said to reset it again. Still nothing and contacted them again and they said I had blocked all passwords/pins and to go back to branch....what?? African bank seems good till you actually need their services.. then its a game of cat and mouse.