AR
ADRIAN R

1 reviews | Active since Dec 2011

08 Aug 2016, 15:25

NO PROCESS OR SYSTEM

<p>I made payment arrangements after coming off an administration order,provided them with my banking details and the debit order came off as scheduled.</p> <p> </p> <p>Since then everyday they call me,either dont answer and cut the call or go over the same arrangement and when i try and understand why they keep calling me,the agents threathen me with sending a tracing agent,to be clear i am aware of my rights under NCR and these idiots need to be made aware of the regulation governing collections</p> <p> </p> <p>I understand that maybe after a few months,they may call to confirm if you can increase the payments etc but everyday! Yes im in debt but have shown willingness to sort that out!</p> <p> </p> <p>This is harrassment and this is the first avenue Im using after which i will consult Council for Debt Collectors</p> <p> </p>

0
Replies (3)
African Bank
African Bank's reply10 Aug 2016, 09:44
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Ruth Mmotlana

Contact Centre Support Specialist Team

Contact number: ***

AR
ADRIAN R's update10 Aug 2016, 09:53
Reviewer Update

i also provided my banking details for a debit order which was sucessfull yet i also keep getting sms's confirming my banking details are either being confirmed or been updated,just got one after Ruths call.

Whos paying for all these calls and sms's,is it being added to my outstanding debt?

African Bank
African Bank's reply16 Aug 2016, 10:54
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.


Should you require any further assistance in this regard please contact us on
***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***