NO POP

My colleagues and I recently opened a stokvel account. I recently made payments and with all the payments, I did not receive POP's even though I selected the method I preferred and entered the necessary details. I made a payment to someone and they claim that they did not receive the money. When I went to the bank the request POP or rather confirm the account number I paid, I couldn't be assisted as it seems there is no option for POP. So if someone was to ***** the money, then we wouldn't be able to trace which account the funds were transferred to. Meaning our money is unsafe.