No Payout!

I do not even want to rate African Bank a star at all! I did an application with African Bank on Friday, the app allowed me to complete the entire application without asking me as a first time customer to activate the “ My World account “.. i queried the amount that never came through and they stated my account is on hold due to a R20 arrears - i do not have anything with African bank besides the new application done on Friday!! They logged a call for me on Saturday to activate my account, a copy of my ID was the only request that i had to sent through in order to activate my account. Monday came, i phoned them again to follow up, they claimed i was not available when they phoned and closed my call logged after one attempted of phoning me ( keep in mind they never phoned me ) they logged another call for me on Monday and i was told to expect feedback within 72 hours. Tuesday came, phoned again to follow up regarding the call logged and guess what, CLOSED AGAIN due to customer being “ unavailable “ , they advised i should go into the branch, redo my application and reactivate the “ My World Account “ . I refused as i am not going in my working hours to fix the problem they caused. Today i phoned again which is Wednesday to follow up, guess what? They tried to contact me and i was “ Unavailable “ - i am SICK of African Bank making it so unpleasant for a first time customer that i had to spend over R100 airtime to phone them to follow up on THEIR work! They do not SMS nor email you to inform you that they’re unable to reach you, they have no contact details to go through to the relevant department to solve the problem, they just keep logging calls and you have to wait. I spoke to Cherly which is the team Leader which does nothing about the queries i asked “ such as investigating why am i not being called “ i advised her that i am unhappy and she just keep logging calls. They are able to read the account number to me, however my account is not active???? I am sitting with 5 Call logged numbers which 3 of them is closed and two pending. They advised that fingerprints needs to be taken after they only advised “ ID and Proof of Residence “ please do not make use of African Bank as you need to fight 4 days just for an account to be activated. They are utterly useless and will never ever after this application make use of them again!!!