No Payment Break after all?
<p>Good Day,</p> <p>Last month I approached my african bank lenasia branch to advise that I am having difficulties with my loan. I was advised that I may take up a payment for this month of sept. I then accepted the offer and signed a document for the loan payment break. Lo and behold the debit order for sept has gone off last night and has plunged my fragile budget into chaos. Please assist as I am being traumatised by this whole experience. African Bank has broken my trust.</p> <p> </p> <p> </p>
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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We hereby confirm that we have provided you with feedback and the matter has been resolved.
Should you require any further assistance in this regard please contact us on
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Kind Regards
Contact Centre Support Team
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We hereby confirm that we have provided you with feedback and the matter has been resolved.
Should you require any further assistance in this regard please contact us on
***.
Kind Regards
Contact Centre Support Team
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Good Morning. I am not satiesfied with the way my case is going so far. I received a call from the contact centre and they have promised that the Regional Manager will contact me yesterday. I waited all day and no call came through. Imagine staring at your phone all day? Come on this is a ********** service, so much for your motto of "my life needs". Its 8 days and no solution in sight while the payment break was a mirage for me.... thanks for nothing african bank.
Good Morning. I am not satiesfied with the way my case is going so far. I received a call from the contact centre and they have promised that the Regional Manager will contact me yesterday. I waited all day and no call came through. Imagine staring at your phone all day? Come on this is a ********** service, so much for your motto of "my life needs". Its 8 days and no solution in sight while the payment break was a mirage for me.... thanks for nothing african bank.