No notification

I have a loan with African Bank, for the past 3 weeks I have not been able to access my account or the funds. I finally called the call center and I was advised that my card is deactivated as they need me to bring documents for FICA .<br> My account was deactivated without any notification as to why nor did I receive communication regarding going into a branch to FICA my account.<br> <br> African Bank does not have a lot of branches and its difficult to find time to go in if they don't prepare you in time. I should have been notified within a reasonable time so I can make proper arrangements to go to a branch and present my FICA Documents. <br> <br> Now I cannot access my account until I do so. <br>