No notice placed bank account on hold

Yesterday afternoon I've tried to transfer money for an emergency to my son and noticed that my MyWorld account no longer has any option to do (Cellphone Banking). I could make no bill payments causing huge embarrassment and affecting my credit score and also my emergency to send my son money I had to make another plan and lend money from friends, also an embarresment. I've logged the problem with African Bank on Friday noght before contact centre closure, 8 Sept with 3x that I had to phone with a promise "We will provide feedback within 72 hours". Needless to say, the 72 hours lapsed and I had ABSOLUTELY NO feedback from African Bank. This morning I also phoned African Bank for feedback, using the same reference nr and was told that it's been escalated and that African Bank would "phone me within the next hour AND i need to keep my phone close". It's now more than 12 hours later working again night shift and I still haven't received any feedback. In the meantime, I've discovered that African Bank put my MyWorld account on hold (freeze) and did not even had the decency to notify me or give me a call. It's really a shame because I have no cash on me I even cant phone as i cannot load airtime from my bank, my family had to make plans for food and nissesities for the weekend and im are being treated like this. Once the problem is resolved, I'll close all my African Bank accounts and will invest my money with a reputable financial institution. Think twice before investing your money or even bank with African Bank!