NO LOAN????

Went online and app**** for a loan through African bank and was approved. I then received a call from Shandrack who further verified my details and confirmed that I qualified for a number of products/types of loans and if I was still interested I should go through to the branch with my ID book, 3 months bank statement, 3 months payslip which I did on TUESDAY. I was assisted by a lady names Sophie, she processed my application collected my documents and advised that I would receive an sms as soon as my application was approved and this would take UP TO 48 hours. Sophie then calls me hours later to tell me that there is a document I did not sign and that I need to come back to the branch and sign this. First thing WEDNESDAY morning I go into the branch and she gives me the contract (as there's pages that I didn't sign) and another page that Id filled out that has a breakdown of my monthly costs. I again confirmed it will take UP TO 48 hours including Wednesday as the unsigned documents will not delay my application. Thursday i go back to the branch to follow up and was told that y bank statement was not received and needs to be resent. Its FRIDAY and still nothing. Can anyone HELP!