JM
Johann M
1 reviews | Active since Nov 2014
09 Apr 2026, 11:44
No / lack of Service
I honestly cannot give a rating. I visited the Key West branch this morning with my wife and son to inquire about investing money. There was one person attending to a client and someone watching through a window at a back office, no one else in sight. After about 10 minutes the lady attending to the customer asked if she could help, I rep**** that I wanted to discuss investing and she rep**** that they cannot assist as they were off-line, that also being the reason why no-one else was present to assist customers. Needless to say I will not invest with African Bank.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
09 Apr 2026, 12:14Thanks for speaking up and calling us out. We sincerely apologise for the experience you had at our Key West branch. This is not the level of service we aim to provide.
Your feedback has been escalated to the relevant branch management team for urgent attention and follow-up.
Your African Bank Support Specialist team
***
Your feedback has been escalated to the relevant branch management team for urgent attention and follow-up.
Your African Bank Support Specialist team
***
African Bank's reply09 Apr 2026, 12:14
Official
Thanks for speaking up and calling us out. We sincerely apologise for the experience you had at our Key West branch. This is not the level of service we aim to provide.
Your feedback has been escalated to the relevant branch management team for urgent attention and follow-up.
Your African Bank Support Specialist team
***
Your feedback has been escalated to the relevant branch management team for urgent attention and follow-up.
Your African Bank Support Specialist team
***
JM
Johann M's updateReviewer Update
09 Apr 2026, 12:18Unfortunately, I will have to invest elsewhere, if this is the level of service how safe is your money?
JM
Johann M's update09 Apr 2026, 12:18
Reviewer Update
Unfortunately, I will have to invest elsewhere, if this is the level of service how safe is your money?
African Bank's replyOfficial
09 Apr 2026, 12:23We’re truly sorry for your experience. Your feedback has been escalated to branch management for urgent attention. We understand your concerns and would still appreciate the opportunity to assist you.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply09 Apr 2026, 12:23
Official
We’re truly sorry for your experience. Your feedback has been escalated to branch management for urgent attention. We understand your concerns and would still appreciate the opportunity to assist you.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
JM
Johann M's updateReviewer Update
09 Apr 2026, 12:37I just received a call from the branch manager, who stated that she noticed us but was attempting to resolve the off-line situation telephonically and that she always has only one staff member on the floor.
JM
Johann M's update09 Apr 2026, 12:37
Reviewer Update
I just received a call from the branch manager, who stated that she noticed us but was attempting to resolve the off-line situation telephonically and that she always has only one staff member on the floor.
African Bank's replyOfficial
09 Apr 2026, 13:00Thank you for the update and for sharing the feedback from the branch manager. We’re sorry for the inconvenience caused during your visit and understand your concerns.
African Bank's reply09 Apr 2026, 13:00
Official
Thank you for the update and for sharing the feedback from the branch manager. We’re sorry for the inconvenience caused during your visit and understand your concerns.