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Portia M
1 reviews | Active since Nov 2017
17 Jul 2025, 15:38
NO KEY FOR CARDS AT THE BRANCH
I'm disappointed at the way business is being conducted at the Hillbrow branch.on the 16th I went to open a credit card and with the help of very friendly staff everything went well.My horror came today as I went back to the branch to get my card.I was told that there are no cards and the person that has the key for cards will come back to work on the 23rd.LIKE HOW??
HOW CAN YOU PROVIDE SERVICES WITH NO CARDS?So if someone was to switch their salary this is what we will experience?If you can't trust the person left at the branch with keys for cards.You might as well as close the branch until whoever that's supposed to come on the 23rd shows up for work.
Helpful (0)
Replies (12)0
Replies (12)
African Bank's replyOfficial
17 Jul 2025, 16:47Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced at our Hillbrow branch.
We understand how important it is for our customers to receive their cards promptly, especially after a smooth application process. What you’ve described falls short of the service standards we aim to uphold, and we regret the negative impact this has had on your experience with us.
Please be assured that we are urgently reviewing the internal processes that led to this situation. Card availability and proper staff support are essential to providing seamless service, and we will take the necessary steps to ensure this does not happen again in the future. Matter has been escalated to the branch area manager for the attention it deserve.
Your African Bank Support Specialist team
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We understand how important it is for our customers to receive their cards promptly, especially after a smooth application process. What you’ve described falls short of the service standards we aim to uphold, and we regret the negative impact this has had on your experience with us.
Please be assured that we are urgently reviewing the internal processes that led to this situation. Card availability and proper staff support are essential to providing seamless service, and we will take the necessary steps to ensure this does not happen again in the future. Matter has been escalated to the branch area manager for the attention it deserve.
Your African Bank Support Specialist team
***
African Bank's reply17 Jul 2025, 16:47
Official
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced at our Hillbrow branch.
We understand how important it is for our customers to receive their cards promptly, especially after a smooth application process. What you’ve described falls short of the service standards we aim to uphold, and we regret the negative impact this has had on your experience with us.
Please be assured that we are urgently reviewing the internal processes that led to this situation. Card availability and proper staff support are essential to providing seamless service, and we will take the necessary steps to ensure this does not happen again in the future. Matter has been escalated to the branch area manager for the attention it deserve.
Your African Bank Support Specialist team
***
We understand how important it is for our customers to receive their cards promptly, especially after a smooth application process. What you’ve described falls short of the service standards we aim to uphold, and we regret the negative impact this has had on your experience with us.
Please be assured that we are urgently reviewing the internal processes that led to this situation. Card availability and proper staff support are essential to providing seamless service, and we will take the necessary steps to ensure this does not happen again in the future. Matter has been escalated to the branch area manager for the attention it deserve.
Your African Bank Support Specialist team
***
PM
Portia M's updateReviewer Update
18 Jul 2025, 10:17I wend to Greenstone mall and they also can't issue cards.Like what the heck is happening?
Can someone sort this issue and tell Hillbrow has cards today...
Can someone sort this issue and tell Hillbrow has cards today...
PM
Portia M's update18 Jul 2025, 10:17
Reviewer Update
I wend to Greenstone mall and they also can't issue cards.Like what the heck is happening?
Can someone sort this issue and tell Hillbrow has cards today...
Can someone sort this issue and tell Hillbrow has cards today...
African Bank's replyOfficial
18 Jul 2025, 10:30Hi Portia,
I have spoken to the Area Branch Manager for the Hillbrow branch, and she confirmed that she will attend to the issue today. Once it is resolved, she will give you a call so they can assist you further.
We sincerely apologize for the inconvenience caused.
I have spoken to the Area Branch Manager for the Hillbrow branch, and she confirmed that she will attend to the issue today. Once it is resolved, she will give you a call so they can assist you further.
We sincerely apologize for the inconvenience caused.
African Bank's reply18 Jul 2025, 10:30
Official
Hi Portia,
I have spoken to the Area Branch Manager for the Hillbrow branch, and she confirmed that she will attend to the issue today. Once it is resolved, she will give you a call so they can assist you further.
We sincerely apologize for the inconvenience caused.
I have spoken to the Area Branch Manager for the Hillbrow branch, and she confirmed that she will attend to the issue today. Once it is resolved, she will give you a call so they can assist you further.
We sincerely apologize for the inconvenience caused.
PM
Portia M's updateReviewer Update
18 Jul 2025, 13:35I am still waiting for feedback.if I can't be assisted cancel everything let me check from another bank that is willing to assist
PM
Portia M's update18 Jul 2025, 13:35
Reviewer Update
I am still waiting for feedback.if I can't be assisted cancel everything let me check from another bank that is willing to assist
African Bank's replyOfficial
18 Jul 2025, 14:59Hi Portia, I have send a follow up request to our branch manager for further assistance. ^Djadji
African Bank's reply18 Jul 2025, 14:59
Official
Hi Portia, I have send a follow up request to our branch manager for further assistance. ^Djadji
PM
Portia M's updateReviewer Update
19 Jul 2025, 12:51I'm still yet to receive a call from the Branch manager.
PM
Portia M's update19 Jul 2025, 12:51
Reviewer Update
I'm still yet to receive a call from the Branch manager.
African Bank's replyOfficial
19 Jul 2025, 14:52Thank you for bringing this to our attention. We have send a follow up request to our branch manager for further assistance.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply19 Jul 2025, 14:52
Official
Thank you for bringing this to our attention. We have send a follow up request to our branch manager for further assistance.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's replyOfficial
19 Jul 2025, 14:52I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply19 Jul 2025, 14:52
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
***
PM
Portia M's updateReviewer Update
21 Jul 2025, 10:26I didn't receive any response
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Portia M's update21 Jul 2025, 10:26
Reviewer Update
I didn't receive any response
African Bank's replyOfficial
21 Jul 2025, 12:36Thanks for reaching out to us. We have tried reaching you on your number however, it rings with no reply. Can you please advise is there another way we can get hold you?
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply21 Jul 2025, 12:36
Official
Thanks for reaching out to us. We have tried reaching you on your number however, it rings with no reply. Can you please advise is there another way we can get hold you?
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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PM
Portia M's updateReviewer Update
21 Jul 2025, 12:38I'm available now
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Portia M's update21 Jul 2025, 12:38
Reviewer Update
I'm available now
African Bank's replyOfficial
21 Jul 2025, 13:05Hi Portia, thanks for your reply. Our branch manager will get in touch shortly. ^Djadji
African Bank's reply21 Jul 2025, 13:05
Official
Hi Portia, thanks for your reply. Our branch manager will get in touch shortly. ^Djadji