No interest received and incorrect fees charged on MyWorld account

The African Bank MyWorld account is being marketed as a zero/low fee account with good interest rates, but it is not true. I have recently monitored my account and discovered that I am being charged for sms notifications when I have explicitly not selected this option when I opened the account. In addition, they have also stopped giving me interest since Sept 2021 without any reason.

I logged a query with their customer service and they are unfortunately utterly useless. They don't reply to emails and if you call them they basically log a ticket which automatically gets closed the next day.

Getting charged incorrect fees and not getting interest on positive balances is a serious issue, but the MyWorld support desk simply give a damn and have no interest in helping the customer.

I logged my query 2 weeks back and I was told today I must wait another 7 days for an answer, but they can't tell me how they will give me feedback. I guess I must just hope and pray for someone to help???

I suggest their MyWorld division seek assistance and guidance from their Investment Division who have always given me stunning support, and they at least respond to emails.

I am at a point where I will be closing down the Myworld account as it has been falsely advertised and the service I have received is pathetic.