No insurance at African Bank

I got retrenched in January and since January I have been sending my retrenchment papers I first send at African Bank Centurion mall in January and I got no response,every two months I take them to Atteridgeville African Bank only got several SMSes that the insurance got the paper later the papers where declined but EVERY SINGLE DAY I get calls from consultants one will say go to the police station and make an affidavit that I'm unemployed and one would ask when am I going to pay,I'm really believing there's no insurance at African Bank