No income still does debit orders

After numerous emails explaining to african bank that during this lockdown i am not working and dont receive any income to stop my debit orders. After speaking with a consultant she says to me they cant stop it and will still go into my account after i keep staying there is no funds and it costs me bank fees and bad credit name.they will phone you sometimes but no one speaks from other side and puts phone down. After speaking to another consultant last week she said they will stop it until thd 30th that was never done still tried to debit from my account. This is really bad service you pay insurance on your account for something like this and still nothing will be done. The president said all banks will give relief payments to people for more than 3months for those who dont work and get paid. I said to them aswell waiting on uif funds if we going to get. African bank better replace my bank fees for these 3 weeks of failed debit orders. I wont recommend them should rather took an account by absa all my stuff has been relieved for 3 months but african bank doesnt care for. People in need and no income.