Item: African Bank
Rating: 1
Author: Shihaam A

African Bank's replyOfficial

13 Aug 2025, 10:32

Thanks for speaking up and calling us out. To assist further, we'll need to handle this directly with the account holder due to privacy regulations under the Protection of Personal Information Act (POPI). Please encourage your mother to contact our customer service team directly at ***for assistance.

Your African Bank Support Specialist team
***

African Bank's reply13 Aug 2025, 10:32

Official

Thanks for speaking up and calling us out. To assist further, we'll need to handle this directly with the account holder due to privacy regulations under the Protection of Personal Information Act (POPI). Please encourage your mother to contact our customer service team directly at ***for assistance.

Your African Bank Support Specialist team
***

SA

Shihaam A's updateReviewer Update

15 Aug 2025, 08:00

It's been handled with the account holder for 8 months.. In n out of branches.. Branch staff sends papers to superiors on a daily.. Now 3 days still waiting for them to open the account on their end.. I would not advice people to bank with African bank.. My mother a pensioner has been hungry for 8 months waiting on her pension even when submitting all the necessary documents.. It's her own money... You really need social medias attention

SA

Shihaam A's update15 Aug 2025, 08:00

Reviewer Update

It's been handled with the account holder for 8 months.. In n out of branches.. Branch staff sends papers to superiors on a daily.. Now 3 days still waiting for them to open the account on their end.. I would not advice people to bank with African bank.. My mother a pensioner has been hungry for 8 months waiting on her pension even when submitting all the necessary documents.. It's her own money... You really need social medias attention

African Bank's replyOfficial

15 Aug 2025, 11:11

Thanks for speaking up and calling us out. To assist further, we'll need to handle this directly with the account holder due to privacy regulations under the Protection of Personal Information Act (POPI). Please encourage your mother to contact our customer service team directly at ***for assistance.

Your African Bank Support Specialist team
***

African Bank's reply15 Aug 2025, 11:11

Official

Thanks for speaking up and calling us out. To assist further, we'll need to handle this directly with the account holder due to privacy regulations under the Protection of Personal Information Act (POPI). Please encourage your mother to contact our customer service team directly at ***for assistance.

Your African Bank Support Specialist team
***

SA

Shihaam A's updateReviewer Update

20 Aug 2025, 14:35

Another week.. Everything has been done.. Papers has been submitted thrice.. To so called It department.. Not even your staff at the branch senior management reply to.. Another submission made yesterday.. Well done for caring that much for our elderly in handling money that belongs to them..

SA

Shihaam A's update20 Aug 2025, 14:35

Reviewer Update

Another week.. Everything has been done.. Papers has been submitted thrice.. To so called It department.. Not even your staff at the branch senior management reply to.. Another submission made yesterday.. Well done for caring that much for our elderly in handling money that belongs to them..

African Bank's replyOfficial

20 Aug 2025, 14:57

Thanks for speaking up and calling us out. To assist further, we'll need to handle this directly with the account holder due to privacy regulations under the Protection of Personal Information Act (POPI). Please encourage your mother to contact our customer service team directly at ***for assistance.

Your African Bank Support Specialist team
***

African Bank's reply20 Aug 2025, 14:57

Official

Thanks for speaking up and calling us out. To assist further, we'll need to handle this directly with the account holder due to privacy regulations under the Protection of Personal Information Act (POPI). Please encourage your mother to contact our customer service team directly at ***for assistance.

Your African Bank Support Specialist team
***

SA

Shihaam A's updateReviewer Update

20 Aug 2025, 16:29

Same system msg

SA

Shihaam A's update20 Aug 2025, 16:29

Reviewer Update

Same system msg

No humanity