nE
nuhrjehaan E

1 reviews | Active since Jun 2015

16 Jan 2019, 17:49

No help While On unpaid Maternity leave

So, I'm a African Bank customer who pays my account every single month with no problems. I am going on unpaid maternity leave soon an decided to contact African Bank to find out what my options are. On there website it clearly states they cover ur premium if u on short time up until 12 months and if u are on compulsory unpaid leave they cover your instalment for 12 months. Today I was told unpaid maternity leave does not fall in that category and I ha e to pay my account or my account t witjn go in arrears. How pathetic is that, they are actually going to turn a perfectly good customer into a bad one. Nowhere on there website is. Maternity exempted from being covered??? As far as I'm concerned maternity leave is compulsory unpaid leave according to law ur have to take leave! The least African bank can do - like other banks is offer a a payment freeze option. As I am. Not asking 2 nit pay my loan at all, all I'm asking is for some kind of relieve while I'm Not working and not getting paid a salary. Very very disappointing that such a big company takes your MO ey for "Insurance" every month but won't even offer u a payment break for when you go on unpaid maternity leave. I am sure as hell going to make sure to finish up with African Bank. And never deal with them again.!!

0
Replies (4)
African Bank
African Bank's reply17 Jan 2019, 12:06
Official
Hi Nuhrjehaan,

 Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number. 

We hope to talk to you soon. 

Your African Bank Support team *** 
African Bank
African Bank's reply18 Jan 2019, 15:29
Official
 Hi Nuhrjehaan,

 Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number. 

We hope to talk to you soon. 

Your African Bank Support team *** 
nE
nuhrjehaan E's update18 Jan 2019, 15:39
Reviewer Update
Please call me after 4.30. Or Saturday morning thanks
nE
nuhrjehaan E's update24 Jan 2019, 19:07
Reviewer Update
All you did was waste my time, no Help what so ever. I will make sure to tell people not to do business with you. Again instead of helping people you will make good customers into bad ones. What I don't understand is you can't cover compulsory maternity leave for 3 months but if u go onto your webise you cover short time up. Until 12 months, compulsory unpaid leave for 12 months but you cannot cover maternity leave which women have to take after giving birth?! I have worked in finance and have dealt with many financial institutes and each one assisted people during maternity. African Bank sucks