No help in returning funds that was deducted twice in my account

African bank is the worst of the worst bank, since Thursday last week, there was a duplicate transaction on my African bank account, worse of all I didn’t make this second transaction, I only made one transaction but African bank made two transactions and deducted my money twice,

When I call no body fixes the issue the money is stuck on not yet processed section, even today I haven’t got my money to the account I visited branch more than 4 times customer service is rude my money R2270 is still not showing on my available balance it’s only on current balance, no one is helpin I haven’t eaten anything in 7 days because the bank has hold of my money I tried everything but they are not helping an not crediting back my money even with all the proff and the statement that shows there is a double transaction,

Imagine the only money you have and want to buy food but is hidden and taken away from you by a not competent bank who doesn’t care about their client,

Please I urge any one to stay away from this bank, don’t even try to open account with them they won’t help you if things like this happens they don’t care at all, this is my last time with this bank, I’m never going to use it again

It’s very very very bad, it’s the worst compared to all banks in. South Africa don’t make a mistake please