no feet back on my request

Call the collection department to enroll the debit order on my account spoke with the consultant who gave me wrong information and who manipulated and took full advantage to reach her targets<br> Later spoke senior manager Godfrey who promised will investigate and get back to me within two hours later called spoke with consultant that advised it takes 24 hours to give fit back and called back the next day to follow up and Godfrey who promised will get to me again still waiting for fit back my promise to African is to settle the account within 24 hour and take my business else's where if not got back to me and I have reported to the ombudsman this incident