No feedback or respnse

I logged a complaint via Hello Peter on June 10th at 9:27am and received the following response later on the day at 11:54. Besides this response I have received no further communication from anyone at African Bank. How hard is it to see to your customers complaints and queries on time?<br> <br> Hello Laurellp,<br> <br> Thank you for referring your concerns via Hello Peter.<br> <br> We confirm that we are investigating your concerns and will provide you with feedback shortly.<br> <br> Kind Regards<br> Sylvester Fraser<br> Contact Centre Support Specialist Team<br> Contact number: ***