No feedback on loan application, 6 days later

I'm so disappointed in African Bank. I've been with them for quite some time now but this time around I've been having a very unpleasant experience. I made a loan application last week Saturday the 27th December because I have an emergency, unfortunately I had attached an older payslip.. It took them 3 days to realise and tell me they couldn't assist because of that, after calling them everyday to enquire and your call centre kept in telling me to wait for 48 hours instead of checking first. I have since sent the correct payslip that was on Wednesday morning the 31st December, till now I do not have a verdict to confirm if African Bank is able to assist or not. I really hoped I'd have feedback by now as I urgently need these funds.