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On the 4th of February 2023, I was contacted by the agent to submit my outstanding documents. I was two-minded about going with African Bank due to the fact that the interest on the loan was very high. They called me at least 7 times to remind me to submit my documents and left numerous voice messages. I eventually submitted my documents on the date I spoke to the agent and once submitted I have not heard back from African Bank. I followed up three times already and still, I have not received feedback. I checked with the receptionist and mentioned that there was one call that was transferred according to the agent at AB they could not get hold of my employer of which I checked in and thereafter there have been no calls to our payroll dept confirming my employment.

This is not how you treat a customer you have already conducted credit checks at the bureau which decreases my score with each check. I am forced to wait for feedback and time is not on my side as I require the funds for my son's hospital procedure.

You have no haste to assist the customer once you have already done your checks and now the customer must wait until you feel ready to assist.